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Contact Canopy Customer Support
Updated over a week ago

What's in this Article

The following are the methods for contacting customer support at Canopy.

By Phone

Phone support is a premium feature for existing Canopy customers. If you already have a Canopy account, find the number in the pop-up sidebar when you click on the profile picture in your app.


By Chat

Canopy Support is available via chat from 6 am - 6 pm MT on weekdays and will typically respond within a few minutes. The support team has extended hours for chats during the tax season.

1. Click on your profile picture/initials in the global navigation bar.

2. Click Chat With Support.


3. Click Send us a message.


4. Type your message in the Send a message... field and hit enter on your keyboard to start chatting with Canopy Support.


By Email

Canopy Support typically replies within 30 minutes. Send your email to [email protected].

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