What's in this Article
- Roles: Admin
- Permissions: Invoices; Billing Dashboard; Revenue Reports
- Licenses: Time & Billing
If you happen to experience an error when trying to sync invoices to Quickbooks Online (QBO), you can manually attempt the sync again.
Invoices With QBO Sync Errors
1. Navigate to Billing and then click Invoices.
2. Identify any red Error line items.
3. Click the arrow to retry the sync.
Loading dots may populate as the system retries the sync.
A successful retry looks like this:
Instead of Error, you will see a hyperlinked invoice number or Access.
A failed retry looks like this:
Why an Error Occurred
There could be several reasons why the invoice is unable to sync to QBO. When you come across an error code from QBO, view this article for a list of all of the errors and their meanings! Once you have made the necessary changes, please retry the sync again.
1. Click on Error.
A message appears with more details, as shown below: