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Enter Payments

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What's in this Article

Applicable Roles/Permissions/Licenses

  • Roles: Any
  • Permissions: Payments
  • Licenses: Time & Billing

Managing payments in Canopy through the Billing feature allows you to better track invoices and clients' billing information. This article will cover the process of entering payments into Canopy. Payments can be entered manually or processed using Canopy Payments.

Enter Payments

1. Click the Global + Button and click Payment on the secondary navigation menu.

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2. Search for the contact who is making the payment.

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3. Select an outstanding invoice to which the payment will be applied.

Input a number in the associated Amount to be paid box to add a partial payment.

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4. In the Account Payment information, you can add any payments not associated with an invoice.

These are typically used for pre-payments, retainers, or non-specified payments made by your client. You can learn more about these in the Make an Account Payment‍ article.

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5. Click Continue to add payment information.

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6. Select a payment method.

  • You can select from any previously saved payment options, or select from the new options.
  • New payment options include: Cash, Check, Credit Card, Debit Card, ACH, Bank Transfer
  • If you are not enrolled in Canopy Payments, you will only see the Cash, Check, or Other options.

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7. Enter the selected payment's information in the provided boxes.

  • Information fields will vary depending on the payment method you select.
  • When processing a card payment, be sure to include the Card number, Expiration date, CVV, Name on card, and Billing zip code.

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  • Click add a note, to enter any comments for the payment such as reference number.
    • Reference numbers are for internal use only.

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8. Click Continue to proceed to the confirmation modal.

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9. Review the information and click Confirm and pay.

  • When the checkbox is selected, Canopy will send your contact a receipt for the payment.
  • If anything is incorrect, click Back to correct the information.

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10. Click Done.

  • You can quickly enter additional payments by clicking Make Another Payment.
  • Print or Download the receipt by clicking the associated icons.

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