1. Choose Payments in the Billing menu.
Canopy redirects you to the global billing dashboard.
2. Click Learn more on the Canopy Payments banner > Start Enrollment.
Click Start enrollment
3. Fill out the required fields in the Setup window.
For Organization entities, enter the Legal Company Name.
Best Practice: Make sure that the Legal Company Name field exactly matches the name associated with the EIN. Not doing this could slow the approval of your application!
4. Opt into Manually entering client Payment Methods & Surcharging and agree to the terms and conditions.
Manually entering payments on your side as well as surcharging is optional, but you must agree to the terms and conditions to move forward with the enrollment.
5. After entering the required information, hit Continue.
A page will populate prompting you to provide more details.
6. Click on Add decision makers.
The Provide company details section is already marked as Finished from the previous setup window.
7. Review the requirements listed and then click + Add decision maker.
You can also click on the drop-down box (as shown below with an arrow) to learn about the difference between the three types of decision-makers.
Best Practice: The individual’s entered info, concerning a legal entity, must be an owner, controlling person, or a signatory. Make sure you are at least one of these, but you could also be all three! All three decision-maker fields must be entered.
8. Fill out the first decision-maker's personal information and click Next.
9. Enter their address information and select Next.
You can search for the address or manually enter it, whichever you prefer.
10. Select the document type from the drop-down and then upload the required files.
You can provide one of three document types:
Driver's license
Passport
ID
11. Select Next.
12. Review the information you entered and then click Submit.
13. Now that you've added the first decision-maker, continue to + Add decision-makers until you have provided all information.
14. Once complete, select Save and go to Overview.
15. On the overview screen, click on the Provide payout details section.
16. Select a verification method for your bank account.
Verification Options:
Verify via mobile banking app or website - use Plaid to instantly verify your bank account.
Upload a bank statement - Upload a signed bank statement to verify your account.
17. If needed, Download the PCI DSS questionnaire and then select Back to Canopy.
The Billing Settings page in Canopy will populate.
Application Approval: Usually, you will know if the application has been accepted within a few seconds of completing the process. You can expect to receive an approval or denial within 1-2 business days. If any information is needed to approve your application, an email will be sent to you. There will also be an in-app notification to notify you of more information needed.
23. Your account is now active!
Update your Canopy Payments account as needed by clicking Update account underneath the account status.
Will I get a notification if my bank account gets deactivated?
Yes. If your bank account is deactivated, you’ll receive both:
An email notification prompting you to update your bank details.
A pop-up notification the next time you log into Canopy.
After you update your bank account information, Adyen will verify the details. Once verified, your account will be reactivated.
