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To avoid confusion after installing the most up-to-date version of the Desktop Assistant, we recommend fully uninstalling the previous version in your Windows environment. Visit this article to learn how to install the Desktop Assistant after following these steps.
Uninstall the Desktop Assistant on Windows
1. Search for the "Control Panel" on your PC and open it.
2. Select Programs, then open Programs and Features.
3. Uninstall the Canopy Desktop Assistant and the Canopy PDF Printer.
To uninstall, right-click on the "Name" and then select "Uninstall/Change".
Once those are uninstalled, you need to delete a few folders on your device. Before this, you'll need to enable hidden items.
4. Open your File Explorer and click on the View tab to show hidden items. Then check the box next to Hidden items in the show/hide tab.
5. Next, navigate to This PC > Local Disk (C:) > Users > click on YOUR USER FOLDER (usually your name) > AppData > Roaming.
6. Delete the Canopy Desktop Assistant and canopy-desktop-assistant folders.
7. After deleting the folders, go to This PC > Local Disk (C:) > Users > YOUR USER FOLDER > AppData > then Local.
Check for an installer folder here and delete it. Also, double-check your downloads folder and control panel to ensure that the installer is deleted there as well.
If you don't see anything, that means the Desktop Assistant was successfully uninstalled!