You may see errors during integration between Canopy and QuickBooks Online (QBO). Use the error codes below to identify the error.
Follow the error message to narrow down the specific issue.
If you have any questions, reach out to customer support and they'd love to help. Our customer support team is on standby M-F, 8a-6p MT. Just chat with us in-app or reach out directly to support@getcanopy.com.
| Error Code | Message | Description |
| 6560 | CustomerRef is required |
Indicates you are creating an invoice and submitting the request without CustomerRef values. Example: You are creating an invoice for a client record that exists in Canopy, but is not in QBO. Solution: Please ensure the client record is synced between Canopy and QBO. |