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What is Canopy University?
Canopy University is our learning hub. Our new university offers courses to help you in all phases of your learning journey. We have quick introductory courses to assist with your onboarding, intermediate courses to help you get the most out of Canopy, and advanced courses designed to take your skills to the next level. We have created certification learning paths so you can become a certified Canopy Champion at an associate and expert level. On top of our platform-specific courses, we offer free courses for CPE credit designed to help you work smarter, not harder.
Check out Canopy University here!
Tour of University Video (coming soon)
Troubleshooting Guide:
Log in/Password
Sign up for the first time:
From the homepage, click Sign In in the upper right corner.
At the bottom of the sign-in screen, click Sign Up
Add your details, including the same email you use for your Canopy Account if you have one, and click Sign Up.
Sign in after you have created your account:
Click on Sign in from the home screen
Enter your email address and password and click Sign In.
Forgot Password:
Click Forgot my password from sign-in screen
Type your email you used to create your account and click Send Password Reset Instructions
You will receive an email with a link to reset your password. Click on the button that says Change my Password.
Create a new password and confirm the password in the next box. Click on Change Password when done.
Still Can't Log In?
Check your internet connection: Ensure you are connected to the internet.
Try a different web browser: Sometimes, issues can be specific to a certain browser (we recommend the latest versions of Chrome, Firefox, Safari, or Edge).
Clear your browser's cache and cookies: Old data can sometimes cause login problems. Instructions on how to do this vary by browser (search online for "[your browser name] clear cache and cookies").
Courses & Videos
Where can I find my started or enrolled courses?
All the courses you have enrolled in can be found in the Dashboard tab. Any courses you have started will show your progress status at the bottom of the course card.
Where can I find new courses?
You can view our entire course library in the Catalog tab of the university. Here you can filter courses by difficulty, topic, and type. To view course details, click on View to open the course overview page. Here you can view a description of the course, the learning objective, and a list of lessons. Click enroll to get started.
All of our courses are self-paced, so you can complete them as fast or as slow as you want!
Course Content Not Loading or Displaying Correctly?
Refresh the page: Sometimes a simple refresh (usually by pressing F5 or the refresh button in your browser) can fix temporary loading issues.
Check your internet connection: A slow or unstable connection can prevent content from loading properly.
Make sure your browser is up to date: Outdated browsers might not support all the features of Northpass. Check your browser's settings for updates.
Try a different web browser: As mentioned before, this can help identify if the issue is browser-specific.
If you see a broken image or video, this could be a temporary issue on our end. Try refreshing the page later. If it persists, please contact support.
Lost Progress on a Course I started
Updated Course Content Restarted my Progress
We are continually updating our materials to ensure they are up to date with our rapidly growing product. Most of these changes will not affect your learning on the University. However, when updates to our product are big enough, we can’t keep the excitement to ourselves. If you have started or completed a course and we have made significant changes to our product, we will push out a new version of our course.
How to know a course has been updated?
You will see this message in your course dashboard:
“Updated courses await you. See (!) on your course titles below to see what’s been changed.”
You will see an exclamation point icon on your course. Click on it and then click Start Course Now to start the updated course.
Why does this restart my progress?
We don’t want you to miss out on the changes, so when major updates are made, it will unfortunately restart your progress. Don’t worry if you have already completed the course in a certification path, you don’t need to retake it.
If you have lost your progress but your course has not been updated, please reach out to support for further assistance.
Videos
Problems with Videos playing?
If a video is not showing or playing, try these troubleshooting steps:
Check your volume: Make sure the volume on your computer or device is turned up and not muted.
Check the video player controls: Ensure the play button hasn't been accidentally paused or muted within the player itself.
Ensure you have the necessary plugins (if prompted): Canopy University generally doesn't require extra plugins, but if you see a message about needing one, follow the instructions.
In-App Guides
We have several in-app guides to help you learn how to navigate Canopy in your account.
Guide link not working:
Open Canopy: Try opening Canopy first on a new tab and make sure you are logged in, then click on the link again.
Refresh the page: Sometimes a simple refresh (usually by pressing F5 or the refresh button in your browser) can fix temporary loading issues.
Check your internet connection: A slow or unstable connection can prevent content from loading properly.
Make sure your browser is up to date: Outdated browsers might not support all the features of Northpass. Check your browser's settings for updates. (We recommend the latest versions of Chrome, Firefox, Safari, or Edge).
Try a different web browser: As mentioned before, this can help identify if the issue is browser-specific.
Guide steps not working:
If you have started a guide but the steps are not working, or it breaks partway through, first try restarting the guide and refreshing your page.
If it continues not to work, please reach out to support so we can check the guide settings on our end.
Quizzes
Quiz not showing up in the course
If your quiz is blank or not working, try these troubleshooting steps:
Refresh the page: Sometimes a simple refresh (usually by pressing F5 or the refresh button in your browser) can fix temporary loading issues.
Check your internet connection: A slow or unstable connection can prevent content from loading properly.
Make sure your browser is up to date: Outdated browsers might not support all the features of Northpass. Check your browser's settings for updates.
Try a different web browser: As mentioned before, this can help identify if the issue is browser-specific.
Retake quizzes
Some of our certification courses require a specific score to move on. You may not get the score your first time, but have no fear, you can retake quizzes as many times as needed.
If you are unable to retake a quiz, first try logging out of Canopy University and logging back in.
If the issue persists, please reach out to support.
If you encounter an error during submission:
Try again: It could be a temporary glitch.
Take a screenshot of the error message: This will be helpful if you need to contact support.
Certification & Learning Paths
I finished a certification course, but I can’t find my certificate.
Note: CPE certificates are delivered via email. If you are looking for information about a CPE course certificate, please view this section.
For a finished certification learning path, you can view your certificate at the top of the learning path page.
Click on View Certificate to share, print, and download your certificate.
You can also view all your completed courses and certificates in your transcripts.
Click on your profile image in the upper right corner.
Select Transcripts
Find your completed learning path and click on View under the Certificate column.
CPE
How do I find the CPE courses?
You can find CPE courses by applying the “CPE” filter in the course catalog
I finished a certification course, but never received my certificate.
CPE course certificates are sent via email.
Check all folders: Your certificate should go to your main email inbox, but be sure to double-check your spam folders as well
Contact us: If you still can’t find your certificate, send us an email at [email protected], and our team will be happy to help
What happened to my past CPE course completions?
Past course completions were not carried over to the new platform. However, Canopy securely stores all historical CPE certificates and records to comply with NASBA standards. Please reach out to our team if you need a copy of your old certificates.
Is CE credit still available through Canopy?
No, we are not currently offering IRS CE credit. However, you can still earn NASBA-approved CPE credits through our courses.