How can all users in Canopy gain access to a shared Google Calendar?
When managing shared Google Calendars within Canopy, users may encounter issues where only the calendar owner or sync initiator has access by default. This guide outlines how to set up and manage a shared Google Calendar so all intended users in Canopy can access it effectively.
Why does this issue occur?
By default, when a Google Calendar is added and synced to a Canopy account, only the user who performs the sync gains access to the calendar. To make the calendar accessible to other team members, sharing settings need to be adjusted directly in Google Calendar.
Steps to Grant Access to a Shared Google Calendar
Follow these steps to ensure your shared Google Calendar is accessible to all Canopy users:
Open Google Calendar Sharing Settings: - Navigate to your Google Calendar account. - In the left-hand sidebar under 'My calendars,' locate the calendar you'd like to share. - Click the three dots next to the calendar's name and select Settings and sharing.
Share the Calendar with Team Members: - Scroll to the "Share with specific people" section. - Click + Add people and enter the email addresses of team members who need access. - Set their permissions to Make changes and manage sharing. This level of access ensures they can view and manage the events on their calendar in Canopy.
Update Access Permissions (if applicable): - In the "Access permissions for events" section, check if the option to Make available for Canopy is present. - If available, select "See all event details." Note that this option may not be visible for all accounts, so proceed without it if necessary.
Sync Calendars in Canopy: - Each user must ensure their Google Calendar is linked to Canopy in their account settings. Team members must also accept the Google Calendar sharing invitation from their email.
Troubleshooting Tips
If users still cannot access the shared calendar after completing the above steps:
Verify that each team member has accepted the calendar invitation in their Google Calendar.
Confirm that all email and calendar accounts are properly synchronized between Google and Canopy.
Make sure that the permissions in Google Calendar are correctly set for all users.
By following these instructions, all intended users should be able to access the shared Google Calendar within Canopy. If additional issues persist, consider consulting Canopy’s support team for further assistance.