Understand the requirements and access needed before your Migration Specialist can export your data from GoFileRoom and migrate it into Canopy.
Why it matters: Your Migration Specialist needs specific access and information to safely export your GoFileRoom backup. Confirming you have these items ahead of time prevents delays in your migration schedule.
Table of Contents
Verify Your Prerequisites
Before your Migration Specialist can export your data, confirm you have:
A current GoFileRoom license — Your GoFileRoom account must be active.
A backup in GUID format — You must have already requested this from GoFileRoom (see "Preparing for your GoFileRoom Migration" if you haven't).
Admin login credentials to GoFileRoom — You'll need to provide your admin username and password.
Access to Two-Factor Authentication (2FA) — You must be able to complete 2FA when logging in to GoFileRoom.
Remote Desktop Access
Your Migration Specialist will need to access your GoFileRoom account to complete the export.
If your firm can provide remote desktop access to a machine with GoFileRoom credentials, this streamlines the process.
📝 Note: If you cannot provide remote desktop access or are unsure what this means, contact your Data Migration Specialist. They'll work with you to find an alternative solution.
Ready to Migrate
Once you've confirmed all prerequisites are in place and discussed remote desktop access with your Migration Specialist, they'll coordinate the export and next steps.
Summary
This article outlined the access and requirements your Migration Specialist needs to export your GoFileRoom data. Verify your GoFileRoom license, backup format, admin credentials, and 2FA access, then contact your Migration Specialist to proceed.
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