The log file records what the Desktop Assistant did and any errors it hit, so Canopy Support can see what went wrong.
Required: The Canopy Desktop Assistant installed on your computer.
Good to know: Gather the log before you try any other fix. Reinstalling the Desktop Assistant deletes the folder the log is in.
Why it Matters: Send the log with your first message to Support and they can find the cause without a back-and-forth, which matters when a filing deadline is close.
Table of Contents
Find the Log File on Windows
To find the log file on Windows:
Open File Explorer, click View, and turn on Hidden items.
In Windows 11, it's under View > Show > Hidden items. Without it, the AppData folder doesn't show.
Go to This PC > Local Disk (C:) > Users > [your user folder] > AppData > Roaming > canopy-desktop-assistant > logs.
Your user folder is usually your name.
Copy the main.txt file and attach it to your message to Support.
👉 Canopy Tip: To skip the folders, paste %APPDATA%\canopy-desktop-assistant\logs into the File Explorer address bar and press Enter.
Find the Log File on Mac
To get the log file on Mac:
Press Command + Spacebar, type Terminal, and press Return.
Paste this command, replacing {user} with your Mac username:
cat /Users/{user}/Library/Logs/canopy-desktop-assistant/main.logThe Terminal prompt shows your username if you aren't sure of it.
Press Return.
Copy the text that appears, paste it into a document, and send it to Support.
Summary
The Desktop Assistant log is main.txt in your AppData folder on Windows, and main.log, read through Terminal, on Mac. Gather it before trying any other fix and send it with your first message to Support.
Need Help?
Need help? Contact Support or ask Penny, our AI Support Bot, for assistance.