Please review the following tables to get a better understanding of the statuses and errors you may receive when requesting transcripts.
Canopy Tip: Most errors users receive happen because of a connection issue with the IRS. Please try waiting a few minutes before requesting the transcript again.
Status: | Description: | Solution: |
Pending | We are not working on this request yet but it is scheduled to be worked on soon. | - |
Processing | We are actively trying to communicate with the IRS about all the forms requested. | - |
Creating PDFs | We are done talking with the IRS. We are now creating PDFs of the forms received from the IRS. | - |
Partial Success | One or more forms were successfully requested during this transcript request. We have failed to retrieve some forms from the IRS. If a form you need is missing from the reports we recommend requesting it again. | We can fail to retrieve forms from the IRS for multiple reasons. Here are a few reasons:
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Succeeded | All forms were received from the IRS. | - |
Note: If any status has ": Retrying" at the end: If there was a connection error, we are attempting to retry your request. We will retry up to 8 times within the next 4 hours. No action is needed at this time. We will notify you when the request status changes!
Your transcript can be in a retrying status when we receive an error from the IRS. For some particular errors, we have found that we can retry them successfully.
Error: | Description: | Solution: |
IRS CAF Issue | The requested information does not match IRS records. Unauthorized for the requested tin, cafNumber, productType, formNumber, taxYear, and taxPeriod. | You need to make sure that: |
CAF Not Valid | Please use a valid CAF number. | We did not attempt to request forms from the IRS because the CAF number you are attempting to use is not properly formatted. |
IRS Error | IRS could not complete your request. Please try again. If this continues for more than a day, please contact support with the Transcripts ID. | We attempted to request the specified forms but the IRS returned with an unexpected response. We have found that if you request the transcript again, it may result in a different response. |
IRS Access Denied | Access to the IRS Transcript Delivery System (TDS) from your Canopy Account has been modified. To re-establish access, go through these steps to add a new connection in the integration settings. | We attempted to authenticate with the IRS but the IRS responded with an "Access to resources denied" message. Please verify that you still have granted Canopy permission to request a Transcript on your behalf. Please log into the IRS and verify that Canopy still has permission. Please grant Canopy permission again if needed and create a new IRS organization in Canopy. |
IRSAuthError | The IRS is experiencing technical difficulties. Please try again at a later time. | We are having difficulties authenticating with the IRS. We have found that if you request the transcript again, it may be successful. |
Authentication Error | We are having difficulties connecting with the IRS. If you have not recently changed your credentials with the IRS please request again. | We are having difficulties authenticating with the IRS. We have found that if you request the transcript again, it may be successful. |
IRS Authorization | Please verify that you have access to the IRS Transcript Delivery System (TDS) and have authorized your IRS account. If this continues for more than a day, please contact support with the Transcripts ID. | Please verify that the IRS account you are using can request a Transcript from the IRS TDS system. Please contact support if you can successfully receive a transcript from the IRS website. |
CAF Not Selected | Please choose a CAF number before requesting a transcript. | We did not attempt to request forms from the IRS because a CAF number was not selected.
Visit Settings < Profile < Practitioner Details and add a CAF number. Please request a Transcript again and select your chosen CAF number. |
Client Not Accessible | Please verify that you can access this client and that the client is not archived or deleted. | We did not attempt to request a transcript from the IRS because we can't submit a request for this client. Please verify that you can access this client and that the client is not archived or deleted. |
Missing Client TIN/EIN | Please verify that the client has a valid Tax Identification Number (TIN) or Employer Identification Number (EIN). | We did not attempt to request a transcript from the IRS because this client doesn't have a valid TIN/EIN. |
Missing IRS Organization | Please verify in this client's transcripts settings that you have selected an IRS organization to request transcripts through. | We did not attempt to request a Transcript from the IRS because a valid IRS organization was not chosen. |
Settings Not Configured | Transcripts settings have not been saved, please configure the desired transcripts settings for this client. | We did not attempt to request a transcript from the IRS because we found no settings for this client. |
PDF Creation Error | We were unable to create a PDF version of these transcripts. Try to request the transcripts again. If this continues for more than a day, please contact support with the Transcripts ID. | We received documents from the IRS and while we attempted to create PDFs, our system errored. We have found that if you request another Transcript, the next transcript request may succeed. |
Free Trial Limit | You have requested the maximum number of transcripts for this free trial account. | We did not attempt to request a transcript from the IRS because you have already successfully requested the free trial limit.
If you would like to request another transcript you will need to upgrade your account by clicking Upgrade now in the blue banner. |
Account Subscription Expired | Your Canopy Account Subscription has expired and you no longer have access to this feature. | Please contact support if your account was active when you requested this transcript. |
Schedule Canceled | The Transcripts Schedule has been canceled due to account inactivity. Manually request or schedule a new request to retrieve this client's transcripts again. | Please contact support if your account was active when you requested this transcript. |
Request Error | We could not fulfill this request. If this continues for more than a day, please contact support with the Transcripts ID. | We could not successfully process this request. Requesting again may not end in a different result. Please contact support. |
IRS CAF Limit | 50 or more forms for this request have a CAF failure. | Refine your selection, remove the forms that showed as a failed request (click on the error message to see if the request failed) in the Manage Forms section, and then try the request again. |
No Form Selected | You didn't select any forms for the transcript request. | Simply go back to the Manage Forms section of the request and check at least one box. |
Review documents not provided by the IRS: You can review documents not pulled by the IRS for requests under the Transcripts tab of a Client Record.
Select the dropdown arrow next to Account Transcript to see the years and form types that were not provided.
You can also click on a listed form type to get more details of why the document was not provided.
