Your practitioner will send you an invite via email to the Client Portal. Upon receiving this email, you will be able to log into the Client Portal. After creating your account, you can log into the Client Portal at any time by navigating to the Client Portal URL.
All client portal sign-ins are required to have a two-factor authentication step, for added security. Those steps are also covered below.
What's in this Article
- Log in for the First Time
- Two-Factor Authentication
Log in for the First Time
In order to log in to the Client Portal for the first time, you will need to click the link provided in the email invite from your practitioner.
1. Click Create Account.
2. Enter your account information.
Some of your account information may already be pre-populated.
3. Type your preferred password in the Create Password field.
Re-enter your password in the Confirm password field.
4. Agree to the Terms of Service and Privacy Policy.
5. Click Sign In.
You will be redirected to the Client Portal in a new tab on your internet browser.
6. Enter your Email and Password.
7. Click Sign in.
Two-Factor Authentication
All client portals are required to have two-factor authentication (2FA) to protect the information in the client portal between you and your practitioner.
For added security, you'll be asked to send a six-digit code to your account email or phone number to authenticate. Choose one method to receive the code.
8. For added security, you'll be asked to send a six-digit code to your account email or phone number to authenticate. Choose one method to receive the code.
9. Enter the code you received in the digit field.
Please Note: You can opt for the Client Portal to remember your device for 30 days, so you don't have to do this authentication process during that time period. After 30 days, you'll need to re-authenticate. You will also need to re-authenticate if you log in on a different device.
10. Click Next to enter your account.