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FAQ | Why might there be delays or issues with viewing deposited funds in my Canopy account?

Updated yesterday

Description: Learn why deposits may take longer to appear in your bank account and how to resolve common issues.


Why This Matters

Understanding ACH deposit timelines helps accountants reconcile books accurately, avoid client concerns about “missing” funds, and prepare for holiday or weekend processing delays.


Table of Contents


Deposit Timelines

  • Deposits generally take 1–2 business days to appear in your bank account.

  • Processing excludes weekends and bank holidays.

  • Payments initiated after a daily batch cutoff may post the following business day.


Common Scenarios Causing Delays

Weekends, Holidays, and Batch Closures

  1. Transactions do not process on weekends or bank holidays.

  2. Payments submitted after the daily cutoff roll into the next batch, potentially adding a day to the timeline.

ACH Returns or Incorrect Account Details

  1. ACH failures may occur due to:

    • Typographical errors in account or routing numbers

    • Closed or invalid accounts

  2. When funds are returned, a code such as R03 – No Account / Unable to Locate Account is generated.

  3. If the account reflects a negative balance from prior returns, future deposits may be held to cover it before releasing new funds.

Returned Deposits

  • Deposits sent to a nonexistent or mismatched account are rejected.

  • These issues typically arise from:

    • Incorrect payment setup in Canopy

    • Account errors at the bank

Holiday Delays

  • Payments initiated on or near holidays may experience extended processing times.

  • Always account for potential holiday closures when planning deposits.


Steps to Resolve Deposit Issues

  1. Verify Your Information

    • Check that account and routing numbers in Canopy are correct and up to date.

  2. Contact Your Bank

    • Confirm your account is active and not restricted.

  3. Reach Out to Canopy Support

    • If details are correct but delays persist, contact Support.

    • Provide the transaction reference to speed up investigation.


Additional Notes for Users

  • Transactions processed after weekends or holidays may take an extra business day.

  • For ACH returns, correct errors promptly to prevent further delays.


Summary

Deposits through Canopy typically arrive within 1–2 business days, but weekends, holidays, incorrect details, or returns can extend that timeline. By verifying account information, contacting your bank, and reaching out to Canopy Support when necessary, you can resolve most deposit delays quickly.


Need help?

Contact Canopy Support or ask Penny, our AI Support Bot, for assistance.

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