Payment Deposit Times

Both credit card and ACH transactions take 2 business days to process and be deposited into your bank account.

How Payment Deposit Timing Works

Canopy deposits payments into your connected bank account in daily batches that follow a two-day payout cycle.

Collection period: Payments made between 12:00 AM and 11:59 PM are grouped into a single batch for that 24-hour period.
Payout initiation (Day 2): The automated payout sweep for that batch runs at 12:00 AM the next day, and the ACH transfer is initiated around 1:45 AM EST.
Deposit to bank (Day 3): The batch typically arrives in your bank account by 8:30 AM local time on the following business day.
Single payout: Each batch includes all ACH and card payments from that 24-hour period, so you’ll see one combined deposit.

Example

Payments collected on Monday are batched overnight, the ACH is initiated early Tuesday, and the deposit appears Wednesday morning.

Weekend payouts

Payments collected on Thursday deposit by Tuesday morning.
Payments collected on Friday deposit by Wednesday morning.

Check out our article Navigate the Payments Dashboard to learn how to view your deposits in Canopy.

Accepted Payment Methods

We accept most major credit and debit cards, including Visa, Mastercard, and American Express. International cards and domestic ACH transactions are also accepted.

Please note that we do not currently support Google Pay or Samsung Pay.

Declined Payments

Reasons for Declined Payments:

Insufficient Funds – Not enough money in the clients account.
Incorrect Card Details – Wrong card number, expiration date, CVV, zip code, or billing address.
Expired Card – The card is no longer valid.
Bank Fraud Protection – The bank blocked the payment due to suspicious activity.
Daily Limit Reached – The client has hit their spending limit for the day.
Card or Account Hold – The bank froze the clients account or put a hold on their card.
Technical Issues – Network errors or problems with the payment system.
Error 79: Life Cycle – The payment processor could not validate the card details, which may stem from reasons such as incorrect CVV, billing address mismatch, or expired card.

Troubleshooting Declined Payments

For more information about ACH chargebacks, return codes, and troubleshooting, click here!

When a customer’s payment is declined, it can be frustrating for both parties. As a merchant, you can guide them through these troubleshooting steps to resolve the issue quickly.

1. Insufficient Funds

✅ What You Can Do:

Politely inform the client that the bank declined the transaction due to insufficient funds.
Suggest they check their bank account balance or use an alternative payment method.
If possible, allow them to adjust the purchase amount or offer a partial payment option.

2. Incorrect Card Details

✅ What You Can Do:

Ask the customer to carefully re-enter their card details, ensuring the card number, expiration date, CVV, and billing address match what their bank has on file.
If they are using autofill, recommend entering the details manually to avoid errors.
If they still have issues, suggest trying another card or payment method.### Re-entering Payment Details
If initial troubleshooting steps fail, advise clients to fully re-enter their payment details. This action can correct temporary input errors or miscommunications with the payment system.- Verify with the client any errors such as 'Invalid Card Number.' Confirm the card number, expiration date, CVV, and address are updated and correct.
Recommend removing and re-entering the card details entirely to reset any glitches.- For Error 79: Life Cycle, ensure that the client carefully validates the CVV and billing address to avoid discrepancies.

3. Expired Card

✅ What You Can Do:

Check if the card has expired and let the client know, or ask the client to double check the expiration date on the card.
Suggest they use a different card or contact their bank for a new one.
If they have a new card, remind them to update their payment details before retrying.- Highlight that Error 79: Life Cycle can occur with expired cards; clients should ensure their card details are up to date.

4. Bank Fraud Protection (Transaction Blocked)

✅ What You Can Do:

Inform the client that their bank may have blocked the transaction due to suspected fraud.
Recommend they check their messages (email, text, or banking app) for fraud alerts.
Suggest they contact their bank to confirm the payment is legitimate and ask them to lift the block.
Once the issue is resolved, ask them to retry the transaction.- Highlight the relevance of fraud flags for recurring payments and suggest clients check with their bank for any persistent issues.
Advise contacting the card issuer to confirm the transaction's legitimacy and ensure safeguards are adjusted for future payments.

5. Daily Spending Limit Reached

✅ What You Can Do:

Let the customer know that their bank may have a daily spending cap.
Suggest they try the transaction again after their limit resets (usually the next day).
Recommend they contact their bank to request a temporary limit increase.
If urgent, offer another payment method (e.g., bank transfer, split payment).

6. Card or Account Hold (Frozen Account)

✅ What You Can Do:

Politely inform the client that their bank has placed a hold on their account or card.
Suggest they contact their bank to understand and resolve the issue.
Offer alternative payment methods in the meantime, if possible.

7. Technical Issues

✅ What You Can Do:

Ensure your payment system is functioning properly by testing it on your end.
Ask the customer to try a different browser, device, or internet connection.
If the issue persists, recommend they use another payment method.
If you suspect a temporary issue with the payment processor, suggest they wait a few minutes and try again.- Error 79: Life Cycle could be a technical issue; recommend the client ensure all card details are accurate and retry the transaction.- In case the issue persists, suggest contacting the card issuer for further investigation into account restrictions or validation errors.

8. Final Steps

✅ What You Can Do:

Error 79 troubleshooting involves verifying card details (including CVV and billing address) and ensuring the card has not expired, or contacting the card issuer for validation issues.
If the issue cannot be resolved, let the customer know you will contact the Canopy Support team for further assistance.
Provide an estimated timeframe for follow-up and keep them informed of any updates. Maintaining good customer service in these situations can help build trust and encourage future transactions.- Instruct clients to consider using an alternative payment method if prior attempts fail (e.g., another credit card or ACH transfer).
Contact the technical support team for assistance in diagnosing and resolving potential software-related payment issues.