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FAQ | Do KBA credits expire?

Updated over a week ago

KBA (Knowledge-Based Authentication) credits are used to verify signer identity during secure document signing. This article explains whether KBA credits expire and how long they remain available after purchase.


Why This Matters

Understanding how KBA credits work helps you plan document signing workflows without worrying about unused credits expiring or needing to be repurchased unnecessarily.



Table of Contents



Do KBA Credits Expire?

No. KBA credits do not expire.

Once purchased, KBA credits remain available indefinitely and can be used at any time, regardless of when they were purchased.



Key Details to Know

  • No Expiration Date
    KBA credits remain active after purchase and do not expire.

  • Flexible Usage
    Credits can be used whenever identity verification is required—there are no time-based restrictions.



Summary

KBA credits do not expire and can be used at any time after purchase. This allows your firm to buy credits in advance and apply them to document signing workflows as needed, without the risk of losing unused credits.


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