Change the legal entity type on your Canopy Payments account without restarting onboarding from scratch.
You can switch your business entity type (for example, from sole proprietorship to company) directly from your billing settings — no need to contact support or redo your entire onboarding.
Table of Contents
Change Your Business Entity Type
This section only applies to active billing accounts.
Click your Profile icon and select Settings.
Navigate to Billing Settings > Payments.
Click Update Account.
Click the Edit icon next to Your Business Setup.
Select your new entity type:
Sole Proprietorship
Company
Partnership or Association
Click Continue, then click Yes, Change.
Complete Personal Details
Click Add.
Enter your first name, last name, email address, and phone number.
Verify your identity by scanning your ID, or enter your identity details manually.
Review your details, then click Submit.
Your personal details will show a status of In Review while Adyen verifies your information.
If you don't have an SSN: You can upload documentation to verify your identity such as an ID, bank statement,
Complete Business Entity Details
Click Add.
Enter your legal business name.
Select your Country/region of establishment.
Select your taxpayer identification number type (EIN or SSN).
Enter your EIN if needed.
Click Continue.
Select an option:
If you have a DBA name, select Yes and type in the name.
If you don't have a DBA name, select No.
Enter your registered business address.
Click Submit.
Complete Customer Support Details
Your customer support contact details may appear on client bank statements.
Click Add.
Enter a support email address.
Enter a support phone number.
Click Submit.
Verify Your Account
Refresh the page.
Once all sections are complete, your account will show as verified and your business type will be updated.
Summary
You can switch your Canopy Payments entity type anytime from Billing Settings, without restarting onboarding. Just update your business setup, then complete the personal, business, and customer support sections to get re-verified.
Need Help?
Contact Support or ask Penny, our AI Support Bot, for assistance.