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Invite Clients to the Client Portal
Updated this week

What's in this Article

  • Send Client Portal Invites From a Client Record

  • Send Client Portal Invites Throughout Canopy

  • Resend Invites

  • Remove or Revoke Client Portal Access

Send Client Portal Invites From a Client Record

Any team member with access to a client can invite a client to the client profile.

Quickly send a client portal invite from an individual Client Record. From here, you can also remove access and resend invites to the client portal.

To get started, find the client record you want to invite.

1. Find the Client Portal section within the Client Record.

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2. Select the "+" in the Client Portal box.

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3. Click the box next to the client's name.

  • You can also invite others by clicking +Add another person and entering the email.

  • There is also an option to include a personalized message if you so choose!

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4. Select Send.

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You'll see a pop-up confirming the invite was sent.

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5. View the status of the invite by referring to the Client Portal section.

To view multiple statuses at a time, track them in the Manage Client Portals section of Canopy.

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6. To invite others to one client portal, just repeat steps 1 through 4.

Send Client Portal Invites Throughout Canopy

You can invite a client to the Client Portal when sending a client survey, sharing a file, or when sending an eSign request. Keep in mind, that certain processes are available only after the purchase of certain licenses.

1. In the Client Portal window, check the box in line with the client’s email address.

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  • If needed, click Add another person to add an email address.

  • Type the email address of any additional recipients in the Enter the Email of a New Person textbox.

  • Click Add.

  • The Client Portal window prompts you throughout various processes such as:

    • Sending Client Requests

    • Sending eSign Requests

    • Making Files Visible to Clients

2. Toggle the Include a personalized message switch to add a message to the email invite.

  • You can type your message in the available text field.

  • If applicable, click Templates to use a message template in this field.

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3. Click Send.

Resend Invite

Use cases:

  • Resend an invite when the client is encountering any issues logging in to their portal

  • Resend an invite when you want to remind clients to log into their portal

Resend a client portal invite by:

  1. Going back to the Client Record

  2. Selecting the name of the portal user under the Client Portal section.

  3. Clicking Resend invite

Remove Access to a Client Portal

Use cases:

  • Revoke or remove access when you need to re-invite the client through a new email address

  • Revoke or remove access when the client no longer needs to be associated with the portal

Remove access to a client portal by:

  1. Going back to the Client Record

  2. Selecting the name of the portal user under the Client Portal section.

  3. Clicking Remove access.

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