Heads Up! If you see features in this article that aren’t in your account, this article may be what you're looking for instead.
In-App Guide: Launch an in-app guide to help Send an eSign Request by clicking here.
eSign requests are used when gathering digital signatures from clients. Signature fields can be added for the practitioner and/or the client to a document located in the files section. For this walkthrough, we'll send an eSign request from a client record.
Create an eSign Request
1. Select a client in the Client List.
2. Click on the Files tab in the client profile.
3. Right-click on a file.
File types that are eligible for eSign include:
Microsoft Word files
Microsoft Excel files
CSV files
PDF files
Some forms require a handwritten signature. Be sure to double-check the signature requirements in your state before sending an eSign request to your client.
4. Click eSign request.
On the left side of the screen, a panel populates showing some eSign elements. At the left, the Templates and Signer Authentication options will be available throughout the entire flow. To create the request from a template, simply go to Templates on the bottom left and pick a template from the list of Preset and Team templates.
Select Signers
+ Add Signers
Clicking this option brings up a list of related Clients and Teams for you to choose as signers. Add a new signer by clicking the + Create custom signer option.
Note: When you create a custom signer within the eSign request, an email with a secure link will be sent to them to sign. There's no need to invite contacts to the Client Portal and have them create a new account, thanks to secure eSign within email!
Once you click Done on the dropdown list, you can choose to remove the signer if needed.
Signer Authentication Toggle (KBA)
Toggle on the Signer Authentication switch to use KBA (knowledge-based authentication) credits to verify the identities of signers. Once toggled on, you'll be able to see the amount of credits used, credits available, and the ability to purchase more.
Add Fields
1. Select a signer from the dropdown list.
2. Click and drag the signature, initial, and/or date fields where they are needed on the document.
3. Click and drag to add the more fields.
Note: Text fields are an experimental feature. To learn how to turn on this feature check out our article here!
Types of Fields:
Text fields: Allows the signer to enter text. It can be used for an address, SSN, phone number, or other information.
Click and drag the upper right corner of the text field box to change the size.
While there is no character limit, we recommend keeping entries brief, as long text strings may clutter the document and make it harder for the client to complete..
Signature: Allows signer to add digital signature.
AP Initial: Allows signer to add initial to document.
Date: Allows signer to add the signing date tot the document.
To change a placed field:
You can change the field type, copy a field to paste it elsewhere on the document or delete fields by clicking on the text field and selecting an option from the pop up.
Next, we'll work on Settings for the eSign request. Click over to the Settings tab now and read the following steps!
Review Settings
1. Make sure you've got a title for your template.
2. Apply a fixed Due date to the request.
3. Add a reminder for the client.
4. Customize the message your clients receive when you send the eSign request.
Now, there you have your very first one-off eSign request with our new flow! Pretty painless, right? Don't forget to hit Send request before doing your happy dance! 💃🏽🕺🏼
But wait! You mistakenly sent off an eSign request before adding the spouse signature fields? The easiest way to fix this is to archive the request from the Tasks List and then recreate the eSign request with both signers listed to sign.