How Do Comments and Insights Permissions Work?
This article explains how Comments and Insights permissions control user access, including what each permission allows, required licenses or dependencies, and what users can or cannot access when permissions are disabled.
Why This Matters
Understanding these permissions helps you correctly configure permission sets during implementation and quickly diagnose access issues—especially when users report missing options, read-only behavior, or unavailable navigation items.
Table of Contents
Comments Permissions
View Comment Feeds
Controls whether users can view comment feeds and access the Comments inbox.
What This Permission Allows
View comment feeds across Canopy
Access the Comments inbox
License Requirements
Client Management license required
Other Permissions Affected
Turning this permission off automatically disables all other Comment permissions
When This Permission Is Turned Off
The Comments inbox is removed
Comment options are removed from:
Emails
Documents
Tasks
Other users can still @mention the user in comments
Create, Reply, and React to Comments
Controls whether users can participate in comment conversations.
What This Permission Allows
Create comments
Reply within comment threads
React to comments
@mention team members or teams
License Requirements
Client Management license required
Other Permissions Affected
Turning this permission off automatically disables:
Edit Comments
When This Permission Is Turned Off
Comment feeds become read-only
Users can still:
View comments
Access the Comments inbox
Available actions are limited to:
Mark unread
Set a reminder
Edit Comments
Controls whether users can edit their own comments.
What This Permission Allows
Edit comments the user has created
Dependencies and License Requirements
This permission is only available when both of the following are enabled:
View Comment Feeds
Create, Reply, and React to Comments
A Client Management license is required.
When This Permission Is Turned Off
Users can still:
Create comments
Reply to comments
@mention others
Editing options are removed
Available actions include:
Like comment
Mark as complete
Mark unread
Set a reminder
Remove Team Members From Comment Threads
Controls whether users can remove participants from comment threads.
What This Permission Allows
Remove team members from comment threads in the Comments inbox
License Requirements
Client Management license required
When This Permission Is Turned Off
The Remove option is removed from comment threads
Users can still view the list of participants
Insights Permissions
View Insights
Controls whether users can access Insights and view reports.
What This Permission Allows
Access the Insights page
View existing reports and liveboards
Other Permissions Affected
Turning this permission off automatically disables:
Create/Edit Insights
When This Permission Is Turned Off
The Insights option is removed from the left navigation
Users cannot access reports or liveboards
Create/Edit Insights
Controls whether users can create, edit, and share Insights.
What This Permission Allows
Create Insights
Edit Insights created by the user
Share Insights with others
Dependencies
View Insights must be enabled
When This Permission Is Turned Off
Users can only access the Liveboards tab
Users cannot:
Copy Answers within a Liveboard
Users can still:
Create and manage Insight schedules
Share Liveboardsf
Summary
Comments and Insights permissions work together to control collaboration and reporting access in Canopy. Because several permissions are dependent on one another, verifying license eligibility and upstream permissions is critical when configuring roles or troubleshooting missing features.
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